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Handling Elderly Customers — Explanation/Demo/Paperwork
Likely causes
5 standards for serving Korean 65+ households
Check: **5 standards**: ① Clear speech (80% pace, polite form, verify each step). ② Big text (receipt/sheet 14pt+, black, 1.5 line spacing). ③ Demonstrate (e.g. season start = remote OFF→ON timing; 35°C ambient → set 24°C). ④ Family contact consent (note child's phone separately, use only on revisit with consent). ⑤ Two copies (1 self, 1 emailed/SMS to child).
What to do: **Standard tools**: ① Large-font receipt (preset 14pt template). ② Voice memo (consent/issue/demo within 1 min — prevents revisit dispute). ③ With child consent, send KakaoTalk/SMS photos (before/after, invoice, next visit). ④ Cards in other languages (multicultural elderly = Chinese, Vietnamese, etc.). User's business (Gangneung, Gangwon) >30% elderly → mandatory.
Korea 65+ ≈ 9.5M (Statistics Korea 2026, 18.5% pop.). Higher in Gangwon/Jeolla/Gyeongsang. Top dispute: 'work explained without child consent'. Voice memo requires personal consent (Privacy Act). For 30min+ jobs = accept a drink (Korean etiquette = repeat business). Immediate receipt is mandatory at season's first check.
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