R-ProField casesIce machines

Drainage Failure

Likely causes

Drain pipe slope insufficient or blocked

Check: Check drain pipe slope — minimum 1/50 (2%) required; horizontal or reverse slope = drainage failure; visually inspect inside hose for scale blockage

What to do: Re-route piping to ensure proper slope; flush blocked section with acid cleaner or replace piping

Drain pump failure

Check: Check drain pump operation — no motor sound during drain command = failure; manually check impeller rotation

What to do: Clean impeller of scale then restart test; replace pump if motor is failed

Basin overfill — water supply continues before drainage

Check: Check water level sensor malfunction — if supply solenoid doesn't close, basin overflows; measure water level sensor terminal resistance

What to do: Clean or replace water level sensor; verify solenoid valve closes properly

Drain hose kink

Check: Visually inspect entire drain hose run — 90-degree kink = immediate drainage blockage cause; especially check routing inside machine room

What to do: Re-route hose or add hose support brackets; maintain gentle curve with minimum 100mm radius

Field tip

First check for drainage failure: drain hose slope and kinks — even with a pump, lack of slope causes long-term blockage

All 565 cases work offline in R-Pro, with error codes for 62 brands and P-T data for 108 refrigerants.

Open R-Pro →

Related cases