R-ProField casesRefrigeration systems

Frost or Water Droplets on Products

Likely causes

Air curtain collapse — outside moisture infiltration

Check: Measure outlet airspeed — below 2.5 m/s = unstable air curtain; if frost is concentrated on front-row products = air curtain issue

What to do: Replace fan motor or defrost coil; clean outlet; instruct use of night cover

Improper shelf placement — direct cold air contact

Check: Check if shelf is placed directly in front of outlet — direct cold air causes product surface over-cooling → frost; measure product surface temperature with thermometer

What to do: Relocate shelf away from outlet; install deflector (direction guide) to prevent direct airflow

No fan delay after defrost — warm moisture condenses on products

Check: Check fan delay timer setting — recommended 3~5 min; if not set, warm air including heater residual heat directly contacts products

What to do: Set fan delay timer to 3~5 min; add auxiliary relay timer if not available

Field tip

Frost on front row → air curtain; specific shelf → direct cold airflow; overall → no fan delay; location helps identify root cause

All 565 cases work offline in R-Pro, with error codes for 62 brands and P-T data for 108 refrigerants.

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